Why Team Garland?

At the City of Garland, we believe that a career in public service is not just a job; it's a calling. It's an opportunity to serve others, make a lasting impact, and be part of meaningful projects that shape every aspect of city life.

Team Garland is dedicated to building the stage where the residents of Garland can each live their best life!

Whether you're a seasoned professional or just starting your career, we offer professional growth opportunities and a supportive work environment that helps you reach your full potential. As a member of Team Garland, your skills and ideas are valued; we offer competitive salaries, comprehensive benefits*, wellness programs, and a healthy work-life balance.

If you are ready for a career that makes a difference, apply today!

*Benefits offered are subject to change and differ based on employment type

Responsible for contacting citizens, via telephone, in person, and online, who are requesting police services and generating offense reports and other Police Department documents generated from these calls. This position will utilize a telephone, Garland Police Department mainframe computer and PC Network and computer software.

• Assist the public via phone, e-mail, or in person as required to provide information regarding programs, office hours and other related information.

• Record complainant's information and other relevant data.

• Generate and provide offense reports and department documentation and reports for citizens and/or management as needed.

• Prepare and maintain reports with speed and accuracy without the use of a computer keyboard.

• Assist in control of equipment and supplies.

• Enforce and maintain City and Departmental policies as needed.

• High School Diploma or General Equivalency Diploma (GED)

• 1 year office experience, including public contact

• Typing speed of 30 WPM

• Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Education/ Experience:

• 1-3 years experience working in an office environment (police agency preferred)

• Multi-lingual abilities preferred

• Knowledge of the principles and practices of customer service and telephone procedures found in professional building offices

• Knowledge of the principles, practices, and methods of modern office operations, including business English, spelling and grammar

• Skill to operate a computer keyboard and interact with computer programs ranging from data entry to content creation

• Ability to obtain essential information without losing composure from persons who may be excited, distraught, incoherent, injured, or for other reasons are unable to speak or think clearly

• Ability to make decisions in accordance with rules and regulations and apply such decisions to work problems under both normal and adverse conditions Ability to maintain confidentiality

• Ability to understand and implement moderately complex oral and written instructions

• Ability to establish and maintain effective working relationships with other employees and the public

• Valid Class C Texas driver's license

About Us

Team Garland consists of over 2,200 employees, spanning 700+ different roles! Garland is committed to diversity and inclusion and creating pathways to employment for all. We have an organizational culture of appreciation, development, and growth. Many of our employees choose Garland for lifelong careers. We are guided by the City's Mission, Vision, and Value Statements and a commitment to public service. Team Garland makes a difference in the Garland community every day.

Garland's vision is to be a progressive city working together to nurture and grow the economic, social, environmental, and cultural well-being of our community.

We are committed to preserve public trust, deliver quality services, promote economic growth, protect our community and enhance the quality of life for the good of our city and our future.